Shipping & Returns

Returns & Refunds Policy:

Shipping:

All customised items will be shipped within the given time frame. As described in each listing.

Sometimes its impossible to meet the deadline due to work backlogs, suppliers stock or delivery issues or anyother unforseen reasons. For which customers will be regularly updated.

All items shipped sent with minimum of £50 insurance value or as per courier services.

All shipping fees are non refundable.

Returns:

If you are an end user and not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You must advise us of the return within 14 days from the date you purchased it. You will be provided with a returns number and you will have 14 days to return the product to our premises. 

1. ARK Embroidery will, in any circumstances, only accept returns if the following conditions are met: 
    
    1.1 The returns only applies to the non-customised / plain items. 
        All customised items are fully checked for any faults before and after embroidery and printing jobs.
        Every listing has the size guide provided. All our garments are regular UK sizes made for workwear purposes. They are not skinny or tailored fit. 
        There is a 10% margin for shrinkage for longer garment useage.
    
    1.2 The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods
    1.3 The Returned Goods must not have been worn (including tried on), used in any way and must be returned in their original unopened packaging;
    1.4 The Returned Goods must be returned with all original documentation that was supplied with the Goods;
    1.5 ARK Embroidery retain the right to refuse Returned Goods should ARK Embroidery deem them to be unsuitable for resale;
    1.6 The Buyer shall either:
        pay for and arrange the return of the Returned Goods; or
        if ARK Embroidery agrees to recover the Returned Goods pay to ARK Embroidery a charge of £15 per box of Returned Goods. In the event that ARK Embroidery's carrier attends to collect the Returned Goods and that collection is not possible owing to a default of the Buyer, a charge of £15 will be payable by the Buyer to ARK Embroidery.

2. The following Goods will not be eligible to be returned pursuant to this clause: 

    Any Goods which are on sale and marked as stock clearance.
    Any sort of samples ordered for evaluation purposes.